If you cannot find the answers to your questions in the terms and conditions, please contact us – we are always happy to help.

TERMS AND CONDITIONS OF THE TUTU.EU ONLINE STORE

1. DELIVERY AND TRANSPORT COSTS

Orders from the Store are fulfilled via:
Poczta Polska (Polish Post)
parcel locker
courier
personal pickup
The shipping fee (in PLN) via Poczta Polska is:
– 19.49 PLN gross (parcel up to 2 kg);
– 20.49 PLN gross (parcel up to 5 kg).
Orders placed in the Store are processed only on business days. Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.
The typical waiting time for a shipment is 3 business days. This duration includes the order processing time—the time required to assemble the products for your order—as well as the estimated delivery time, which, for shipments within Poland, starts from 24 hours.
The seller is not liable for delays caused by the carrier.
Upon receipt of a shipment delivered by a courier, the Customer should, in the courier’s presence, thoroughly check the contents and completeness of the shipment, the condition of the outer packaging, and the condition of the ordered Product. In the event that the shipment is damaged, the Customer should, together with the courier, draw up a damage report in two identical copies, signed by both the Customer and the courier.
It is possible to collect the ordered product in person at the brick-and-mortar store, located at: ul. Węgierska 12B, 33-340 Stary Sącz.

The following payment methods are available when shopping at the Store:
– cash on delivery – upon receipt of the shipment;
– bank transfer;
– online payment via the PayU payment gateway.
The detailed rules and conditions for making payments via banks or other available services are set out in the respective terms and conditions of those banks and services.
A customer who has chosen the bank transfer payment option is required to pay for their order within five (5) business days from the date the order was placed. Failure to do so will render the Seller’s offer non-binding, and the order will be removed from the system. Please include only the order number in the payment reference. It is possible to extend the payment deadline, provided that you notify the store’s customer service team in advance via email at hubert@tutu.eu, by phone at 696230088, or by mail at ul. Węgierska 12B, 33-340 Stary Sącz.